Frequently Asked Questions

What are your hours of operation for sales?

The sales department is open Monday through Friday from 9 am until 7 pm, Saturday from 9 am until 6 pm, and closed on Sunday. The service and parts departments are open Monday through Friday from 7:30 am until 5:30 pm, Saturday from 7:30 am until 3 pm, and closed on Sunday.

Where can I find the latest information on the Takata airbag recall?

If you own a Toyota, Scion or Lexus manufactured between 2002 and 2017, your vehicle may be subject to a Safety Recall for the Takata Front Passenger Airbag Inflator or Takata Driver’s Airbag Inflator. Please click here to review the latest Takata Airbag Safety Recall Information.

How do I contact Toyota Financial Services (TFS)?

For questions or inquiries regarding your online account, applying for credit, or making a payment, you may contact Toyota Financial Services (TFS) directly by phone at 1-800-874-8822, Monday through Friday, at 8:00 AM – 8:00 PM (in your local time zone).

What are the oil change intervals using synthetic oil?

Only Toyota vehicles in which 0w-20 synthetic oil is required (except 3UR-FBE Engines*) have been approved for extended oil change intervals of 10,000-miles/12-months. (However, you should continue to check the oil level regularly and top off if needed. That will help your engine get the full benefit of synthetic oil.) Vehicles in which 0w-20 is an option to 5w-20 mineral oil, (or 5w-30), will continue to require 5,000-mile/6-month oil change intervals, even if 0w-20 oil is used. In the case of vehicles with 10,000-mile oil change intervals, the 5,000-mile service interval has not been eliminated. The traditional 5,000-mile maintenance procedures (such as tire rotation) will continue to be required, and the fluid levels (such as brake fluid) will need to be checked and adjusted at this time. If the vehicle operation meets the standard criteria for “Special Operating Conditions” such as: driving off-road, on dirt roads, towing a trailer, making repeated short trips under 32˚ F, or extensive idling; the engine oil must be replaced at 5,000-mile intervals, regardless of what type of oil is used.

What is the “M” gear shift position used for and how do I operate it?

The “M” or Manual shift lever position can be used to step the transmission up or down through 7 pre-programmed gears manually. When you shift from “D” (Drive) to “M” (Manual), the shift indicator in the instrument panel will indicate the current gear. Push the lever to the plus position to upshift and to the minus position to downshift. If a downshift will cause the engine RPM to rise past redline, the system will remain in the current gear and sound two warning tones will sound.

When should I use the VSC Off button in my vehicle?

If both front wheels get stuck in fresh snow or mud, you may need to turn off both Traction Control (also know as TRAC) and Vehicle Stability Control (VSC) so you can rock the vehicle to free it. To turn TRAC off, simply push and release the VSC OFF button. The “TRAC OFF” indicator light should come on. Push the button again to turn TRAC back on. Push and hold the button for three seconds to turn off both TRAC and VSC. The TRAC OFF and VSC OFF indicators will appear. Push the switch again to turn the systems back on. You can also turn the engine off and TRAC and VSC will come back on when you restart the engine.

How do I operate the push-button start and accessory power in my vehicle?

To start the engine, make sure you have the Smart Key inside the vehicle and the shifter is in PARK. Then, hold the brake pedal down while you press the ENGINE START/STOP button. To turn the engine off, put it in PARK, then press the ENGINE START/STOP button. If you want to use the audio system without starting the engine, leave your foot OFF the brake pedal and press the ENGINE START/STOP button once. To use other accessories like the windows or climate control without starting the car, press the button a second time. The instruments will light up. To turn off ALL power, leave your foot off the brake, and press the ENGINE START/STOP button one more time.

How does the Tire Pressure Monitoring System work in my vehicle?

If the Tire Pressure Monitor System senses seriously low pressure in one of your tires, the low tire pressure icon will appear in the instrument display and you’ll see a warning message in the Multi-Information Display. If the indicator light stays on, check all the tires and refill, repair, or replace any that are below the proper pressure. Rotating tires, changing tire pressures, or switching tire sizes could trigger the warning. To reset the system, first, make sure the tire pressures are correct. Turn the engine on, then press and hold the reset button. You’ll find it low and to the right of the steering wheel on the instrument panel. Hold the button down until the TPMS indicator light in the instrument panel blinks slowly 3 three times. Wait for several minutes with the engine running, to allow the system to record each tire’s pressure, then turn the engine off. If the light comes on and blinks when you start the car, something may not be working properly, and you should take it to a Ray Brandt Toyota to be inspected. If you replace one of the original wheels or pressure sensors, you’ll need to have a Toyota dealership register it.

Where can I purchase a navigation update for my Toyota vehicle?

The latest SD-card navigation update is available at Ray Brandt Toyota. For navigation updates on other vehicles not listed, please contact Ray Brandt Toyota’s parts department.